@GandamallaK  To create a case from an email using an email listener in Pega, first, ensure the email listener is set up to listen to the correct mailbox and is configured to use the proper case type. Verify the email parser is correctly mapping email content like subject, body, and attachments to trigger case creation. Check if the case type rule is available and ensure no routing conditions or decision tables are blocking the case creation for the required case type. Also, review error logs to identify any issues specific to the case type not being created. If you're using attachments or specialized content, make sure the email data meets the necessary criteria. Lastly, confirm that the "Create Case from Email" flow is correctly configured to handle case creation when the email is received.