Use this collection of documents to understand how to work effectively with support teams at Pegasystems. The procedures in these documents are based on the policies codified in the Support@Pega Client Handbook. For additional information, see My Support Portal Frequently Asked Questions.

Creating a support ticket

Getting support at Pega

Your role as a Pega client

Support self-service offerings 

Requesting support services

What to expect after support ticket resolution

Understanding Severity 1 tickets

Escalating support tickets

Administering support accounts

Understanding Support user roles

Managing support contacts

Viewing your user profile in My Support Portal