Using your Pega Account Profile to set up Alerts and Emails

Pega continuously works to improve client communication processes.  As such, we have expanded the available tag sets to allow you to get notified whenever new content is posted to the Pega Support Center.

On your account profile, you can manage alerts and email notifications relevant to your field of expertise and requirements.

There are two ways to get notified:

1. Specific ‘Instances’ of content you ‘Follow’ or ‘Subscribe’ to (Pega Support Center, Pega Forum, Pega Academy)
2. Notifications based on ‘Tags’

This document will only describe the latter method of receiving notifications.

Instructions

If you want notifications on newly published or updated content, create tag sets using the Tag Set Builder to get notifications driven by product, capability and industry tag.

1. First, you want to make sure you are logged into the Support Center (or any Pega Community site - Pega Academy, Partners, My Pega, etc)

2. Hover over the bell icon in the top right-hand corner and click the gear symbol top open your Notifications Settings.

3. In Notifications Settings scroll down to the Tags you follow section of the screen.

4. Click on button Create tag set at the bottom of the screen. The Pega tag set builder workflow window is displayed.

5. In Step 1 users can choose what types of content they want to follow. In the Support section you can select one or more check box options, including Support Docs, Resolved issues, and Security Advisory.  Support Docs cover a large range of topics, whereas Resolved Issues and Security Advisory are more specific and these can also be found grouped together on the following Support Center landing pages:

Resolved Issues

Security Advisories

For details on Training and Video & Media content, see the Community FAQ pages.

6. Select Next to move to step 2 of this workflow: Under Support Tags dropdown specify which tags you are interested in. These tags apply to Support Center content.   You can also choose to follow Product, Capability, and Industry here.

7. Select the required tag(s) from the from the Support Tag dropdown.  These tags apply to the Support Center only.

8. Select Next to move to step 3 of this workflow: Specify how you wish to be notified.

There are 2 options:

• Notification feed – to view real time alerts when you log into the support center
• Email – to receive a weekly email digest that includes all of your matching tag set content

You may choose one or both options.

9. Select Next to move to step 4 of this workflow: Name and Save your tag set.

10. Enter a name for your tag set in the freeform text box and select Save. Your new tag is added to your list of existing tag sets in Tags you follow.

Current Support Tags

Please subscribe to the following tags to receive Notifications on the related topics. You can subscribe with one click using the links below.

References

Best Practises for building Tag Sets  

For more information, see Pega Account & Notifications Frequently Asked Questions > Tag Sets

About Notifications

For more information, see Pega Account & Notifications Frequently Asked Questions > Notifications