Question
Virtusa
IN
Last activity: 12 Jan 2024 3:00 EST
Email Listener Start getting failed
I have stopped the Email Listener and Trying to start it .But getting the below error
4fd1cd9xxxxxxxxxxxxxxxx: Start operation failed for xxxxxxxxxxxxxxxxxxxxxxxxxxx (Failed to launch listener, com.pega.pegarules.pub.PRException: Unable to initialize email client, terminating listener xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx From: (xxxxxxxxxxxxxxxxxxxxxxxW5Q30YI2SF9A) ). f42xxxxxxxxxxxxxxxxxxxxxxxxx: Start operation failed for xxxxxxxxxxxxxxxxxxxxxxxxxxx (Failed to launch listener, com.pega.pegarules.pub.PRException: Unable to initialize email client, terminating listener xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx From: (xxxxxxxxxXL3VRQ4AJEBLVLWExxxxxxxx) ).
***Edited by Moderator Marije to add Capability tags***
Pegasystems Inc.
GB
@Paul Sudhakar please could you go through the Troubleshooting email listeners article and the documentation below?
Troubleshooting an email integration
Troubleshooting email listeners
Link Group
IN
@Paul Sudhakar- Could you check if the connectivity passes for the corresponsing email account?
Areteans Tech
AU
@Paul Sudhakar are you using the email listener on the background node? If yes , can you login into the background node and then try starting the email listener.
Let us know if it worked.
GDIT
US
@uashok93 I have the same problem after upgrading from Pega 7.3.1 to 8.7.5. Even starting OOB email listener gives below error. Any solutuon ?
0782ca66bae5e0579740d64618e4e833: Start operation failed for CSHCCommercialEmailSample (Failed to launch listener, com.pega.pegarules.pub.PRException: Unable to initialize email client, terminating listener CSHCCommercialEmailSample From: (BDTARYCUJ779CWFT7FAKO5AA0GKRRMNQPA) ).
Proximus
BE
Hello,
Can you confirm that your email account connectivity is working fine as initial check proposed earlier?
It should be OK as Sender & Receiver
Thank you
Regards
Anthony