Question
Virtusa
IN
Last activity: 13 Jun 2023 10:50 EDT
PEGA Logs : Email Listener
In application i can able to see the below log :
services.email.EmailListener) ERROR EMAIL.InboundEmailOutlookListener.Listener - Caught exception while connecting to email server(s) com.pega.platform.integrationcore.client.email.EmailClientException: Unable to connect email client due to : Connect failed
I checked Email account Testconnectivity , its Success and i can able to create cases even though getting this Error
***Edited by Moderator Marije to add Product and Version***
Accepted Solution
Updated: 13 Jun 2023 10:50 EDT
Pegasystems Inc.
GB
Please could you go through the Troubleshooting email listeners article and the documentation below?
Troubleshooting an email integration
Troubleshooting email listeners
Lventur
IN
In email listener under requester login category, you will be providing the User ID and Password, please make sure valid credentials provided and opertaor profile is not disabled and then validate the listener status.
Please make sure in email account receiver connection is also good.
Updated: 21 Feb 2023 6:06 EST
Virtusa
IN
Test connectivity is good .Still getting the Exception in PEGA Logs
Accepted Solution
Updated: 13 Jun 2023 10:50 EDT
Pegasystems Inc.
GB
Please could you go through the Troubleshooting email listeners article and the documentation below?
Troubleshooting an email integration
Troubleshooting email listeners