I have 5 email listeners and these are monitoring on 10 different email accounts. I am using same requestor id for these 5 email listeners . My question is. Is there any way to capture the either listener details or email accounts dynamically while processing the email event data.
We need these details to be captured and tagged in the case, to identify the metrics and for load analysis and some other reporting purposes
is there a page in the clipoboard likewise ServicePage the other page which holdes the current listener from which the email is being processed
***Edited by Moderator: Bhavana S to add capability tag***
Yes, you can capture the details of the email listener and email account dynamically while processing the email event data. You can use the "tools.getEmailAccount()" method to get the email account details and "tools.getListener()" method to get the email listener details. These methods return the current email account and email listener instances respectively. You can then use these instances to extract the required details and tag them in the case.
Regarding your question about a page in the clipboard that holds the current listener from which the email is being processed, there is no such page available in the clipboard. However, you can use the "tools.getListener()" method as mentioned above to get the current email listener instance and extract the required details from it.
Posted: 4 months ago
Posted: 13 May 2023 9:55 EDT
Mani Bharghava Reddy (Mani Bharghav)