Question
Wellsfargo
IN
Last activity: 31 Jul 2023 4:55 EDT
Email Listeners are not processing the mails which has larger attachments >10MB
Hi,
When i send an email to an outlook mailbox with less than 10MB size , email Listener is processing it.
But if the email size is greater than 10MB, Email listener is not picking up & processing it.
Below are the configurations we have used in the email account in Receiver settings.
mail.imaps.partialfetch: true
mail.imaps.fetchsize:4194304
Is there any configurations to verify for increasing the attachment size other than these.
I am not able to trace it why it is not picking.
PEGA version: 8.4.2v
Accepted Solution
Updated: 31 Jul 2023 4:55 EDT
Pegasystems Inc.
GB
@PushpalathaG2872 support ticket INC-A7025 has been closed with the following outcome.
You were given help reconfiguring with a new Email account and Email listener. GCS was informed that you were able to receive an attachment with more than 10MB
Issue primary reason description:
Email size is greater than 10MB, Email listener is not picking up & processing it.
Explanation description:
Issue was fixed after reconfiguring with a new Email account and Email listener, Seems perfectly working after the changes made here. We can able to receive an attachment with more than 10MB and the email listener is able to process it now. But, comparatively email processing time is slow, This can be mitigated if you could follow the steps further Email listeners take a long time to process large attachments:(Please refer to this article) https://docs.pega.com/bundle/platform-88/page/platform/data-integration/troubleshooting-email-listeners.html
Updated: 12 Jul 2023 7:10 EDT
Pegasystems Inc.
GB
@PushpalathaG2872 please can you do a PSC key word search for '10MB Email Listener'? The following posts might give you some answers:
Email attachment greater than 5mb not getting picked
Is there a default size limit for Email attachments that are to be processed by an Email listener
Error attaching file size 10 MB
How to change the maximum file size for attachments
there is a maximum email size that an Email Listener will process. You can configure the maximum email size by entering a value in the "Maximum email size (KB)" field on the "Process" tab of your Email Listener. If you specify a value, the listener does not attempt to process email messages that are larger than this value. The value you enter in this field overrides the value in the prconfig/services/emailMaxSize/default dynamic system setting
Configuring email listener processing
@PushpalathaG2872 please can you do a PSC key word search for '10MB Email Listener'? The following posts might give you some answers:
Email attachment greater than 5mb not getting picked
Is there a default size limit for Email attachments that are to be processed by an Email listener
Error attaching file size 10 MB
How to change the maximum file size for attachments
there is a maximum email size that an Email Listener will process. You can configure the maximum email size by entering a value in the "Maximum email size (KB)" field on the "Process" tab of your Email Listener. If you specify a value, the listener does not attempt to process email messages that are larger than this value. The value you enter in this field overrides the value in the prconfig/services/emailMaxSize/default dynamic system setting
Configuring email listener processing
Please mark 'Accept Solution' if the above posts help resolve your issue.
Wellsfargo
IN
I have given the "Maximum email size (KB)" field as 20480(20MB). Still the mails are not processing. Requests are getting hung and its not getting processed.
Attached the process tab configuration in the post also.
Pegasystems Inc.
GB
@PushpalathaG2872 Did you check the full logs for errors?
If you get no further help on this forum I suggest that you log a support incident for this on the MSP
Please provide the ticket ID here so that we can help track progress on the matter.
Wellsfargo
IN
@MarijeSchillern I dont see any exceptions in Logs related to Email listeners.
DEBUG EMAIL.ECCEmailListenerMoreThan10MB.Listener - callRAClient: 'LISTENER' / 'Execute' : {ExecutionDelay=20, ClientID=EMAIL-1689156067639000, UseCMT=}
I have raised an incident for support.(INC-A7025)
Accepted Solution
Updated: 31 Jul 2023 4:55 EDT
Pegasystems Inc.
GB
@PushpalathaG2872 support ticket INC-A7025 has been closed with the following outcome.
You were given help reconfiguring with a new Email account and Email listener. GCS was informed that you were able to receive an attachment with more than 10MB
Issue primary reason description:
Email size is greater than 10MB, Email listener is not picking up & processing it.
Explanation description:
Issue was fixed after reconfiguring with a new Email account and Email listener, Seems perfectly working after the changes made here. We can able to receive an attachment with more than 10MB and the email listener is able to process it now. But, comparatively email processing time is slow, This can be mitigated if you could follow the steps further Email listeners take a long time to process large attachments:(Please refer to this article) https://docs.pega.com/bundle/platform-88/page/platform/data-integration/troubleshooting-email-listeners.html