I am creating pega case with inbound email with attachment as pdf and json. Once case created, Email correspondence ,pdf and json are attaching to Case. When customer reply to same email with new edited pdf that time it is not attaching new edited pdf, Can you please help me with the design. In clipboard also it is not displaying the new pdf.
***Edited by Moderator: Pooja Gadige to add capability tag, change content format from Discussion to Question***
@Michel Kraaij Yes i have done all setup , It is working fine. The Last attachment is missing. The second time they are sending confirmation slip in the pdf format , that is not showing up in case attachment tab.
Posted: 1 year ago
Posted: 18 Jul 2022 4:03 EDT
Pooja Gadige (PoojaGadige)
Senior Knowledge Management Specialist, Technical Writer