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 sushma chidirala (SushmaChidirala)
Cognizant
sushma chidirala
Cognizant
IN
SushmaChidirala Member since 2017 14 posts
Cognizant
Posted: Nov 2, 2023
Last activity: Nov 2, 2023
Posted: 2 Nov 2023 4:37 EDT
Last activity: 2 Nov 2023 9:52 EDT
Closed

INbound email attachments to case

How to check details on pyattachemnt page when i'm sending an inbound email to pega. Email listener has save original email checkbox checked but when tracingg the listener activity not able to see pyattachmentpage in tracer

***Edited by Moderator Rupashree to add Capability tags***
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Pega Platform 8.8.4
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Posted: 1 year ago
Posted: 2 Nov 2023 9:52 EDT
sushma chidirala (SushmaChidirala)
Cognizant
sushma chidirala
Cognizant
IN

@VikasRaidhan Thanks Vikas, 

In Email listener, save original email and Embed data for inline images are checked. So when an inbound email is sent the original email.eml is attaching to case but where is the logic handled to attach email content.html file to case.

Could you provide some inputs on how email cotent.html is being attached to case

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