Question
CGI
IN
Last activity: 16 Oct 2018 12:03 EDT
Inbound Email with Large attachment is not displaying in attachment tab of newly created case
Inbound Email with Large attachment is not displaying in attachment tab of newly created case. Sometimes it does not create case also.
Do we have any configuration in PEGA 7.1.7.
Thanks in Advance!
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Accepted Solution
CGI
IN
Solution in below url
Pegasystems Inc.
US
Are there errors in the log when this issue occurs?
Enabling debug on the following class will provide you with some data in the logs regarding incoming emails that may be helpful in troubleshooting this:
com.pega.pegarules.integration.engine.internal.services.email.EmailListener
Pegasystems Inc.
IN
Hi
Please try to trace the listener following this video guide : https://community.pega.com/video-library/support-guide-how-trace-listener
Also as suggested by Nick, you need to enable debugger on com.pega.pegarules.integration.engine.internal.services.email.EmailListener
CGI
IN
Currently large attachments to email are not attaching to case or not creating new case.
Where do we configure file size in Pega 7.1.7? if yes, how?
Thanks in Advance!
CGI
IN
Currently large attachments to email are not attaching to case or not creating new case.
Where do we configure file size in Pega 7.1.7? if yes, how?
Thanks in Advance!
Techmahindra
IN
Hello Rajasekhar,
Please find below the information that is available in the help topic under 'System Limits and maximums'. I have taken from PRPC 7.2 help. In earlier versions it is limited to 25 megabytes only.
You cannot attach a file larger than 1 gigabyte to a work item. Similarly, this limit applies when using the Upload button on Rule-File-Text, Rule-File-Binary, and Rule-File-eForm rule forms, and with the Upload button on the Import landing page tab. You can enforce a higher or lower limit on your system by changing the value for the Initialization/MaximumFileUploadSizeMB parameter in the prconfig.xml file or Dynamic System Setting.
Regards,
Shanthini Charles
Techmahindra
IN
Hello Rajashekhar,
Thanks for your response.
However I am confused by your requirement.
Initially i understood that when creating a case and trying to attach an attachment which is too large system fails in doing so.
Now this line "We are creating case from Email with Large attachments." of yours confuse me. How are you creating a case from Email?
Regards,
Shanthini Charles
CGI
IN
Hi Shanthini,
We are creating case in Pega from Inbound Email. Inbound Email is having large files attached. Which is cause problem, sometimes it
- does creates case
- create case but email attachments are not attached to case.
Query: Do we configure in Pega the size of file attached to inbound email. If Yes, where?
Pegasystems Inc.
IN
Hi,
Find this new KR article: https://collaborate.pega.com/discussion/troubleshooting-common-email-issues
Carelon Global Solutions India LLP
IN
Hi Rajasekhar,
I am not sure whether the below link will be helpful for you or not as it does not specifically speaks about email attachments. However, it implies the entire email size as can be listed under Services/EmailMaxSize of the process tab in an email listener.
https://community.pega.com/sites/default/files/help_v722/procomhelpmain.htm
Thanks,
Praveen
CGI
IN
Thanks Praveen,
As per Maximum Email Size (KB) - If a value is specified, the listener does not attempt to process email messages larger than this value.
In our case sometimes Email listener is processing the inbound email and creating a case but not attaching the email large attachment to the case.
CGI
IN
Thanks Praveen,
As per Maximum Email Size (KB) - If a value is specified, the listener does not attempt to process email messages larger than this value.
In our case sometimes Email listener is processing the inbound email and creating a case but not attaching the email large attachment to the case.
CGI
IN
As per Maximum Email Size (KB) - If a value is specified, the listener does not attempt to process email messages larger than this value.
In our case sometimes Email listener is processing the inbound email and creating a case but not attaching the email large attachment to the case
CGI
IN
As per Maximum Email Size (KB) - If a value is specified, the listener does not attempt to process email messages larger than this value.
In our case sometimes Email listener is processing the inbound email and creating a case but not attaching the email large attachment to the case
Pegasystems Inc.
US
Hi Rajasekhar,
Have you created an SR for this issue? Seems like you have exhausted all resources and maybe it is time to get this in front of our support staff.
Accepted Solution
CGI
IN
Solution in below url