Question
Boeing Employees Credit Union
US
Last activity: 19 Nov 2018 17:35 EST
Creating Cases from Inbound Email Attachments with Email Listener.
Hi All,
We have an Email Listener to monitor an email folder. We have successfully set up the listener to create cases of type EmailRequest whenever we receive a new email.
However, our requirement is to create EmailRequests cases for each attachment within the email, not to create a case for the email itself.
Any suggestions are welcomed. Thank you.
Accepted Solution
Accenture
SG
Hi Martin,
Its been a long time that you posted this question, the solution for this is
1. When ever a mail comes to pega all attachments are being present in following value list on your service page.
pyAttachmentPage.pyAttachNames
2.Make use of above value list and trigger case creation by looping value list using OOTB activity for each document.
pyCreateAndManageWorkFromEmail
:) :) :)
Pegasystems Inc.
IN
Refer this https://collaborate.pega.com/question/how-read-attachment-email-through-email-listener
Customizing CreateWorkFromMail actitivy should help you.
Pegasystems Inc.
IN
Hello!
Yes, that post has been archived and closed to replies but is definately available as a reference :) I'm guessing Anil meant for you to read through the existing replies on that post to see if those suggestions help you!
Do let us know back here if the suggestions on the post help you.
Regards,
Accepted Solution
Accenture
SG
Hi Martin,
Its been a long time that you posted this question, the solution for this is
1. When ever a mail comes to pega all attachments are being present in following value list on your service page.
pyAttachmentPage.pyAttachNames
2.Make use of above value list and trigger case creation by looping value list using OOTB activity for each document.
pyCreateAndManageWorkFromEmail
:) :) :)