Attach Email Acknowledgement from pega to Case created.
Hi,
I have a Listener and this will create case and sends acknowledgment to customer,
How to attach acknowledgement mail being generated from Pega to case that is being created through listener.
JPMorgan Chase & Company
US
Hi,
In the listener we have option to save original email, could you please share what is the business use case of saving acknowledgement mail to case. Acknowledgement mail is optional & able to configure in service email rule.
Accenture
SG
By default Listener will have a configuration of sending acknowledgement mail, can't we capture this one instead of writing acknowledgment mail from service email rule ?
From business prospect, acknowledgement mail should be attached to the case to know what response the client received, this is because we are sending different responses based on content received from the inbound email.