Question
Vodafone Intelligent Solutions
IN
Posted: May 6, 2024
Last activity: May 6, 2024
Last activity: 6 May 2024 10:04 EDT
Resolve the Email Triage Case , Once the service case is created.
Hi All,
We have a requirement where the Email triage case has to be resolved , once the service case is created/Resolved .
Does Pega provide any OOTB functionality for this?
Thank you
***Edited by Moderator Rupashree S. to add Capability tags***
Posted: 4 months ago
Pegasystems Inc.
CA
Please check if you can leverage the extension point (pyPostTriage) to meet your requirements. However, it's not recommended to customize the OOTB flow because this could impact future upgrades.