Misc UI issues with Email Triage
Hello,
We are learning Emailbot with our customer and we have found many UI issues.
1. When I forward or reply email, "Send" button is hidden as below. I can't even scroll down.
2. When I resolve this ET work object using "Resolve" button, screen refreshes and large space is inserted on top.
3. When ET work object is assigned, it shows up on my Worklist on home.
If I click ET-XXX by Review mode, UI gets weird. I can't find a button to open an assignment. There is no way to cancel Review button to go back to home screen other than browser back button.
Are these issues specific to our version (8.8.0)?
Regards,
Hello,
We are learning Emailbot with our customer and we have found many UI issues.
1. When I forward or reply email, "Send" button is hidden as below. I can't even scroll down.
2. When I resolve this ET work object using "Resolve" button, screen refreshes and large space is inserted on top.
3. When ET work object is assigned, it shows up on my Worklist on home.
If I click ET-XXX by Review mode, UI gets weird. I can't find a button to open an assignment. There is no way to cancel Review button to go back to home screen other than browser back button.
Are these issues specific to our version (8.8.0)?
Regards,
Accepted Solution
Updated: 19 Feb 2024 9:34 EST
Pegasystems Inc.
IN
@CloeW938 this is not how Email triage cases are intended to be used. We have dedicated portal, Email manager portal, which allows end-user to work on email triage cases.
Accepted Solution
Updated: 19 Feb 2024 9:34 EST
Pegasystems Inc.
IN
@CloeW938 this is not how Email triage cases are intended to be used. We have dedicated portal, Email manager portal, which allows end-user to work on email triage cases.