Question
Link Group
Link Group
GB
Link Group
Posted: Jul 3, 2024
Last activity: 3 weeks 4 days ago
Last activity: 1 Nov 2024 8:46 EDT
Solved
Editing Email Triage views
We have implemented an Email Bot in our Constellation (not CustomerService) application and we would like to add some details to the views used in the Email Triage (ET) case, of class Work-Channel-Triage-Email. For example, if an ET case is resolved, we would like to display the resolved datetime on the case summary screen. This seems to be tricky, since Work-Channel-Triage-Email is an OOTB class.
Is there any way of editing these views, or otherwise replacing them with custom views?
***Edited by Moderator Marije to change type from General to Product, added Product details and Capability tags****
Accepted Solution
Posted: 3 months ago
Updated: 3 weeks ago
Updated: 1 Nov 2024 8:46 EDT
PEGA
Pegasystems Inc.
IN
Currently existing component cannot be edited but you can create a new component & add it to view.