Question

Cognizant Technology Solutions
IN
Last activity: 22 Mar 2024 5:09 EDT
Requestor login details not coming on 'created by' once case created.
We have a file listener which will pick and create cases based on our business criteria. But the issue is after case is created successfully, created by filed is empty for those cases, even though we have mentioned requestor login details on our file listener rule.
Debug we did :
1.Removed that operator by created new operator and used it. Still same issue.
2. Reset the password for same operator, sill same issue.
Can someone help on this?
In Dev we could able to see requestor details and case created by for same file listener. Not working on other higher environments.