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Question

 sayan das (sayan.das)
Areteans

Areteans
IN
sayan.das Member since 2013 3 posts
Areteans
Posted: Mar 14, 2018
Last activity: Mar 18, 2018
Posted: 14 Mar 2018 7:15 EDT
Last activity: 18 Mar 2018 7:54 EDT
Closed

Attach an Inbound Email and all attachments upto 3 level

Pega Email Listener can attach the Original inbound email as an attachment and also any attachment that email contains as an attachment.

My requirement is -

I receive an inbound email (lets say Email 1) which has another Email (Email 2) as an attachment. Now Email 2 has attachments (lets say attachment1 and attachment 2). I need to separately attach Email1, Email 2, Attachment 1 and attachment 2 to the Case and visible separately in the attachments section in the right panel.

What is the approach to follow to achieve this?

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Case Management

Posted: 6 years ago
Posted: 18 Mar 2018 7:54 EDT
Rowland Stilwell (rowlandstilwell_gcs)
PEGA
Sr. Director, Service Assurance and TAM
Pegasystems Inc.
US

I don't believe their is ootb behavior that does this natively. I would anticipate upon reciept you would have to write an activity to review the email and the subsequent emails in a recursive fashion and attach accordingly.

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