Question
Evonsys
US
Last activity: 4 Oct 2018 13:54 EDT
How to attach an inbound email to the work object?
Hi,
Need to attach email to the work object, what activities is there that can be used for this?
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Accepted Solution
Pegasystems Inc.
CA
What version of Pega are you using? If you are using Pega 7, and Email Listener to manage your work objects, you can select Save original email (in EML format) option on the Process tab of Email Listener. When this is enabled, the inbound email gets attached to the work object.
PEG
IN
May I know how are creating work objects? Incase if you are using Email Listener to create work object you can use pyCreateAndManageWorkFromEmail OOB activity to create and attach mail to work item.
Refer https://community.pega.com/sites/default/files/help_v72/procomhelpmain.htm
TCS
SA
Work object is already created and our requirement is to update the inbound email as an attachment to the existing work object. Could you provide any suggestions ?
Thanks in Advance !!
Accepted Solution
Pegasystems Inc.
CA
What version of Pega are you using? If you are using Pega 7, and Email Listener to manage your work objects, you can select Save original email (in EML format) option on the Process tab of Email Listener. When this is enabled, the inbound email gets attached to the work object.
Synechron Inc
US
Is there a way we can modify the EML file before attaching it to the WO. I have a requirement to modify the subject line of the incoming email before attaching it to the WO. Any thoughts?
Merkle Inc
GB
Yes you can modify the subject.The subject will be saved in the properties which you are using in the request.In my case i am using the ".pyInboundEmail.pySubject".Before attaching the attachement you can modify the subject and save it on the page with the class of Data-Corr-Email and use link-objects method to add the email attachment to the WO.
Infosys
AU
If work object is already created then apart from the configuration specified by Praneeth, you also need to get the attachment (original email) from pyAttachmentPage (page created as part of EmailListener processing) and link it to work object.
Murali...
