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Question

 Harsh Soni (Harsh_Soni) Infosys LTD Consultant
Infosys LTD
BE
Harsh_Soni Member since 2015 6 posts
Infosys LTD
Posted: Nov 10, 2016
Last activity: Nov 10, 2016
Posted: 10 Nov 2016 8:47 EST
Last activity: 10 Nov 2016 23:20 EST
Closed

Attachments within email not seen when attached to Work object

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I have a requirement where i have to attach the outbound email to work object with attachments in email, I am able to acheive the first part wherein i am able to attach email to workobject but i am unable to access any of the attahcments attached in mail when opened in PRPC.

Can any one please help?

 

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Case Management User Experience
Posted: 6 years ago
Posted: 10 Nov 2016 9:30 EST
Supraja V (Supraja.V) PEGA Product Manager
Pegasystems Inc.
IN
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Hi,

Are you using "pyCreateAndManageWorkFromEmail" OOTB activity to attach the outbound email to work Object?

Regards,

Supraja

 

 
Posted: 6 years ago
Posted: 10 Nov 2016 11:29 EST
Harsh Soni (Harsh_Soni) Infosys LTD Consultant
Infosys LTD
BE
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Hi,

I am using OOTB CorrAttach activity to attach email to workobject.

Thanks
Posted: 6 years ago
Posted: 10 Nov 2016 23:20 EST
Veera Gangababu Gollapalli (Gangababu) PEGA Principal Technical Solutions Engineer
PEG
IN
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By looking into the usage of CorrAttach activity it should be invoked from CorrUpdate activity.

This activity gets called from another activity CorrUpdate. It links the correspondence record to the work object, adds history and saves the it.

Try with SendSimpleEmail activity which internally invokes CorreAttach activity.

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