In Email interaction if signature of the email contains any icons those are getting saved as attachments in Data-WorkAttach-File class ,How can we avoid this as well as we should able to save images which are in the body as attachments too.
@karunkumarn it's not possible to separate signature inline images from body inline images. All are added as attachments but they should not be visible on UI as attachments. Inline images are shown properly with Email interactions. I'm assuming that by Email Interaction you mean InCorr case created via Email channel.
Posted: 3 weeks ago
Posted: 3 Nov 2022 6:32 EDT
karunkumar nimmakayala (karunkumarn)
@VikasRaidhan These are shown as attachments in Attachments section of Interaction, We have a archiving functionality which will archive all the attachments along with email to third party application,we are looking for a way to identify these attachments and filter them out .