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Question

 Marco Abatangelo (MarcoAbatangelo)
Realvalue Consulting
System Architect
Realvalue Consulting
IT
MarcoAbatangelo Member since 2020 1 post
Realvalue Consulting
Posted: Mar 9, 2022
Last activity: Mar 16, 2022
Posted: 9 Mar 2022 10:24 EST
Last activity: 16 Mar 2022 5:49 EDT
Closed
Solved

Case creation from Email channel

Hello,

I set up an e-mail channel so that Pega creates a custom case whenever an e-mail is received. I noticed that Pega also generates a triage case (of class Work-Channel-Triage-Email) by default when an e-mail is received and it is resolved automatically when my custom case is created.

My problem is I can't find a way to store in my custom case's pyWorkPage the Email Triage pyID that was generated with it.

Is there any way to do this?

Thanks in advance,

Marco



***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.6
Data Integration
Email
Case Management
System Architect

Accepted Solution

Posted: 2 years ago
Posted: 16 Mar 2022 5:49 EDT
Marco Abatangelo (MarcoAbatangelo)
Realvalue Consulting
System Architect
Realvalue Consulting
IT

For anyone interested, I found an OOTB data transform called pyAutoCreateCaseExt (of class Work-), whose status is set to "Available", that does exactly what I needed: it allows you to pass down information from the automatic Triage Email case to my custom case.

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  • Cedric Vallette Marco Abatangelo Jonathan Black

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