Question
Cognizant Technology Solutions
IN
Last activity: 22 May 2024 5:38 EDT
Issue with Missing Table Borders in Emails Sent During Case Creation
Hi Everyone,
When creating a case, there's an issue on a specific screen where, upon clicking submit, an email is sent to the user containing details in a table format. However, the table borders are not visible in the received email. The borders appear correctly in the case attachments but not in the email itself. I've tested this with both Microsoft Outlook and Gmail, and the borders are missing in both. Could you please assist me in resolving this issue?
Thank you.
Accepted Solution
Updated: 22 May 2024 5:38 EDT
Eclatprime Digital Private Limited
AU
To implement this, you can modify the correspondence rule. Specifically, include a section rule and within that section rule, uncheck the "Auto-Generated HTML" option. Then, provide your custom HTML code in the HTML source field.
Example: <table style="width: 100%; border-collapse: collapse;"> <tbody> <tr> <th style="border: 2px solid; text-align: left; padding:5px 5px 5px 5px;">SerialNumber</th> <th style="border: 2px solid; text-align: left; padding:5px 5px 5px 5px;">Status</th> </tr> <pega:forEach name=".TempList"> <tr> <td style="border: 2px solid; padding:5px 5px 5px 5px;"><pega:reference format="pxDisplayText" name="$THIS.pxListSubscript"></pega:reference></td> <td style="border: 2px solid; padding:5px 5px 5px 5px;"><pega:reference format="pxDisplayText" name="$THIS.pyStatusWork"></pega:reference></td> </tr> </pega:forEach> </tbody> </table>