Creating an assignment when email is captured through an email listener
Hi,
Our requirement is that initially we send mail from pega from a work object and then when reply email is sent back to the email account configured in email listener, a new assignment should be created in the same work object containing mail information(to,cc,subject,body,etc) of the reply mail.
Also,the email assignment should have features like reply,reply all,forward,transfer.All email conversations should be stored in attachment section under the work object.
Is there any OOTB functionality available to achieve this or do we need to customize the listener activity to create an assignment under the work object?
Bits in Glass
IN
@ThivyaGR when the reply email comes, you can either resume flow in the case which creates this email assignment or you can initiate a flow in the background, using StartFlow method. Better approach would be the first one. You can have an assignment within the case type, you will be putting your case into some wait mechanism and once reply comes resume the flow which which will create the assignment.