Send email attachments/files held in a repository through MS Graph
We are using Pega Platform 8.6.4 and have a requirement to send emails with the support of MS Graph, currently we are using SendSimpleEmail activity for the purpose.
The SendSimpleEmail assumes attachments are in the Pega attachments store refenced as list of attachment keys/names. We need to send mails with attachments which can’t /should not be attached to Pega work ie. in the case for files held in a repository.
- Are there any other (other than SendSimpleEmail) utility/activity which support MS graph in Pega platform?
- Otherwise, how to address the above requirement using OOTB functionality.
We have built a custom version of send mail activity which can support the requirement. Looking for a OOTB solution for the requirement.
***Edited by Moderator Marije to add Capability tags***
Updated: 24 Aug 2022 6:29 EDT
Pegasystems Inc.
GB
SendSimpleEmail is a Final rule which was created to send emails in the context of a case. Therefore it only has the capability to send attachments that are attached to a case.
However in your case you are looking for an OOTB activity which can send attachments from a repository. We don’t have any such APIs form the case management side.
You are therefore looking for other APIs that could solve this.
If you wish to configure the application to store attachments of type file in an external enterprise content management system then you could look into using the CMIS protocol - please check available Connect CMIS rules .
I'll check to see if there is an Integration SME who could point you in the right direction.
virtusa
GB
Thank you for the details.
Requirement is to send emails using MS Graph with attachments (that should not attach to Pega Cases). MS Graph is used because enterprise only allow to use graph to access O365 mail. We have built a REST connect to MS Graph API and send mails with attachments by passing attachment details/parameters (.odataType ,name,contentType, .contentBytes/ filesource). This custom connecter was built in early Pega 8 versions. Now that Pega support MS Graph looking for OOTB activity to support similar functionality.
Pegasystems Inc.
IN
@JAYAWARW You'd be better off using Email automations - https://docs-previous.pega.com/whats-new-pega-platform/implement-email-your-applications-using-email-automations-83
Checkout pyCallEmailAutomation activity for an example implementation. Emailbots use this activity to send agent and automated replies.
virtusa
GB
@VikasRaidhan Thank you for the details.
pyCallEmailAutomation , and other activities that use Call -Automation.( call automation with Email message -> create and send email ) supports attachments in the Pega attachments store refenced as attachment keys/names. (Please refer attached) We need to send mails with attachments which can’t /should not be attached to Pega work/link attached ie. in the case for files held in a repository by passing content Bytes/ file source.