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Question

 Vikas Agrawal (Vikas_Agrawal) Ford Motor Pvt Ltd. Technical Lead
Ford Motor Pvt Ltd.
IN
Vikas_Agrawal Member since 2018 52 posts
Ford Motor Pvt Ltd.
Posted: Jul 29, 2020
Last activity: May 21, 2021
Posted: 29 Jul 2020 9:18 EDT
Last activity: 21 May 2021 4:31 EDT
Closed

Alexa integration with Pega IVA

I am trying to configure Alexa channel in Pega 8.3.0 platform. I followed the steps mentioned in: https://community.pega.com/knowledgebase/articles/conversational-channels/configuring-iva-alexa

 

But while testing it in Alexa portal, we don't get the responses configured for particular intent in Pega channel.

We don't get any error also.

 

PFA the screenshots for intents configured on Pega / Amazon side, and testing scenario.

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Intelligent Virtual Assistant Conversational Channels

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