Hi, we are trying to understand if it is possible to integrate an external predictive model/service within a Webchat Channel. Is there anyone that has already faced the same challenge or already addressed…

Hi, My client recently purchased IVA.  They are asking about the process on how to request Digital Messaging Message ID and Key.  Is this something I can request for them?  Or, do they need to submit a…

I have faced the issue in pega Upgrade(7.x To 8.4 Version). Activity has one step(Call SetTicket) and this Activity fire when the Goal Passed in the SLA. But this Activity is not fired . Then I have…

I wanted to know what kind of operations IVA was capable of performing. Can it move a case, complete assignments? If a user asks for information that requires a database query, can it handle it? How is…

We have recently worked on a 90-day MLP to customize Email Manager Portal for our client. Following enhancements were done to handle the volumes: 1. Bulk processing has been implemented to take action on…

We have a requirement from one of our big clients to integrate a Pega chatbot/Intelligent virtual agent into our on-premise system. As we are using Pega system on premises for all enterprise level…

We have a requirement from one of our big clients to integrate a Pega chatbot/Intelligent virtual agent into our on-premise system. As we are using Pega system on premises for all enterprise level…

Hi All,  In my current module we are working on Pega Email IVA.  So when we send a email:   - It creates Interaction case  - And also if few conditions are met, it also auto creates Service case and…

We have put Pega webchat mashup code in one web application. Where user is logging in and doing chat. The requirement is to delete the chat history from the browser memory, once the user has logged out.…

Join @VikasRaidhan as he answers your questions about Multi Channel, as it pertains to: Emailbots Chatbots Pega NLP integration in channels Session Dates: June 21 - July 2. Favorite and Subscribe now to…