Question
LTIMindtree
IN
Last activity: 22 Feb 2023 7:30 EST
Does chatbot/IVA support on-premise solution?
We have a requirement from one of our big clients to integrate a Pega chatbot/Intelligent virtual agent into our on-premise system. As we are using Pega system on premises for all enterprise level transactions, we need to ensure that the chatbot never communicates with the cloud platform.
Could you please answer the following questions for us?
1. Does the chatbot support an on-premise solution?
2. Does the NLP support an on-premise solution?
We look forward to hearing from you soon.
***Edited by Moderator Marije to add Capability tags***
Bits In Glass
IN
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Yes, Pega offers an on-premise solution for deploying chatbots and intelligent virtual agents. Pega provides both on-premise and cloud deployment options for Pega Intelligent Virtual Assistant (IVA). You can choose the deployment option that best suits your organization's needs and requirements.
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Pega's Natural Language Processing (NLP) capabilities can be deployed on-premise as part of the Pega Platform. This means that the NLP engine and all associated data can reside on your organization's servers and not communicate with any cloud platform. This allows for greater control and security over the data being processed by the chatbot.
It is important to note that deploying a chatbot on-premise can have different requirements than deploying it in the cloud, and may require additional setup and configuration. However, Pega provides documentation and support to help organizations deploy chatbots and IVAs in both on-premise and cloud environments.