Integrating Digital Messaging NLP with external services
Hi, we are trying to understand if it is possible to integrate an external predictive model/service within a Webchat Channel.
Is there anyone that has already faced the same challenge or already addressed the same requirement?
Accepted Solution
Updated: 4 Apr 2024 12:22 EDT
Pegasystems Inc.
IN
@Vicio.Pi If you mean NLP models you can expose the external; models as an API and connect to it directly from the channel text analyzer . It works for topic models https://docs-previous.pega.com/decision-management/86/connecting-topic-models-through-api
If you mean predictive models you can connect to external predictive models through multiple means as described here. https://docs-previous.pega.com/decision-management/87/connecting-external-predictive-models. Execution of predictive models happens only through Predictions . Probably would have to create a prediction and refer it from the Intercation API strategy. https://docs-previous.pega.com/decision-management/86/interaction-api-components
Maantic Inc
IN
Though we haven't integrated an external predicitve model within a webchat channel, but we have integrated chatgpt and shown its response in the chatbot. Please find the below video link of a similar implementation. Hope this helps you to achieve your result.
Accepted Solution
Updated: 4 Apr 2024 12:22 EDT
Pegasystems Inc.
IN
@Vicio.Pi If you mean NLP models you can expose the external; models as an API and connect to it directly from the channel text analyzer . It works for topic models https://docs-previous.pega.com/decision-management/86/connecting-topic-models-through-api
If you mean predictive models you can connect to external predictive models through multiple means as described here. https://docs-previous.pega.com/decision-management/87/connecting-external-predictive-models. Execution of predictive models happens only through Predictions . Probably would have to create a prediction and refer it from the Intercation API strategy. https://docs-previous.pega.com/decision-management/86/interaction-api-components