Pega digital messaging integration with external API's like Chat Bot
Hi Folks, I am trying to integrate Pega Digital messaging services with External API's (ex. chatbot or other integrations which will give me similar results like chatbot). One option is to create a case type and provide the command option and define all the integration at flow level. But i want to understand what is the use of the connection tab at digital messaging. Could you please help if we can provide the API of the external systems what is the outcome and help me to understand the usage of below fiels in which scenario we should go with these fields configuration.
- API end point url
- Integration Manager url
- Management API url
Accepted Solution
Updated: 26 Jun 2024 10:37 EDT
Pegasystems Inc.
CA
Hello @SonuR675 , to add to SohamM95's note, we can provision the credentials required for you to enable the Digital Messaging channel, where you can add an OOTB webchat connection using Web Messaging, and/or integrate with the Client Channel API to connect other channels like Teams or Webex.
Please reach out to your Pega Account Team so we can start the qualification process for enabling the service on your applications.
The URL fields you highlighted in your screenshot all relate to the Digital Messaging Service, and will not allow you to create other external integrations.
More on Digital Messaging and config is available in this section: https://docs.pega.com/bundle/platform-88/page/platform/conversational-channels/creating-digital-messaging-channel.html
Kind regards,
Maantic Inc
IN
Are you using customer service framework? There you'll be able to configure connections with 3rd parties using the digital messaging manager.
Accepted Solution
Updated: 26 Jun 2024 10:37 EDT
Pegasystems Inc.
CA
Hello @SonuR675 , to add to SohamM95's note, we can provision the credentials required for you to enable the Digital Messaging channel, where you can add an OOTB webchat connection using Web Messaging, and/or integrate with the Client Channel API to connect other channels like Teams or Webex.
Please reach out to your Pega Account Team so we can start the qualification process for enabling the service on your applications.
The URL fields you highlighted in your screenshot all relate to the Digital Messaging Service, and will not allow you to create other external integrations.
More on Digital Messaging and config is available in this section: https://docs.pega.com/bundle/platform-88/page/platform/conversational-channels/creating-digital-messaging-channel.html
Kind regards,