Solved
What are the functionalities of Pega Intelligent Virtual Assistant (IVA)?
I wanted to know what kind of operations IVA was capable of performing. Can it move a case, complete assignments? If a user asks for information that requires a database query, can it handle it? How is security handled?
***Edited by Moderator: Pooja Gadige to add capability tag***
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Accepted Solution
Posted: 1 year ago
Updated: 1 year ago
Updated: 2 Jun 2023 9:51 EDT
MOD
Pegasystems Inc.
GB
@VictorS65 did you check the documentation?
Implementing an Intelligent Virtual Assistant for a conversational channel
Creating a Digital Messaging channel
Configuring Digital Messaging channel security
Also see our SME Developer Knowledge Share:
The documentation for Pega .8.8 can be found here.