Cognizant Technology Solutions
Posted: January 17, 2018
Last activity: February 7, 2018
Last activity: 7 Feb 2018 14:07 EST
Intelligent Virtual Assistant support for Aspect Chat /Avaya Chat
IVA documentation says there is in built support for Alexa, FB, SMS and Email. As per this article @ https://pdn.pega.com/intelligent-virtual-assistant-archive , "Pega also offers an extendable architecture so that customers can build a custom integration to other conversational channels." Has anyone extended this capability to Chat solutions provided by other vendors like Aspect & Avaya? Is there any document reference for that ?