While configuring "Intelligent Virtual Assistant for Facebook Messenger", there is option to mention the 'Create Case Command' and the corresponding Case Type to be created. But this is a text input. I am looking for storing a set of values internally (in 'Data Type') and use them.
For achieving this, I need to customize the activity which maps the user input sent through FB messenger and the values mentioned in the configuration.
I am not able to trace this as the trigger is happening externally(through a message received from FB Messenger).
Can someone help with the details regarding the activity?