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 Henry Christopher Andrew (Henry Christopher)
RBS

RBS
IN
Henry Christopher Member since 2014 18 posts
RBS
Posted: Aug 13, 2018
Last activity: Sep 10, 2018
Posted: 13 Aug 2018 5:17 EDT
Last activity: 10 Sep 2018 11:28 EDT
Closed

AI feature in Intelligent Virtual Assistant -Alexa Channel

Hi,

I just want to get clarified about the AI feature in Intelligent Virtual Assistant -Alexa Channel.

1.What is the AI feature here? as we are providing a set of responses to Alexa Skill to answer the questions. Is any algorithm works here to process the request and respond based on that?

2. In what format the response can be sent from Pega to Alexa ?

Thanks,

Henry.

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Low-Code App Development
Conversational Channels

Posted: 6 years ago
Posted: 14 Aug 2018 16:14 EDT
Schuyler Perry (perrs)
PEGA
Senior Product Architect, Customer Service Digital
Pegasystems Inc.
US

Hi Henry,

We provide a framework that allows you to author responses and conversations in your Pega application that integrate with Alexa or other channels. In the case of Alexa, the language processing is configured and executed on their end. We provide an easy way to map that data into a case, generate dynamic responses and drive the conversation. 

Responses can be created using question shapes or paragraph rules and can be configured directly from your case or channel. The http response sent back to the Alexa skill is JSON.

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Posted: 6 years ago
Posted: 5 Sep 2018 4:34 EDT
Henry Christopher Andrew (Henry Christopher)
RBS

RBS
IN

Hi,

I also want to get clarified on the below queries.

1. How to get access/create account in Amazon Web portal to integrate with Alexa Channel?

2. How to integrate Pega with Alexa if the Alexa component is unavailable in Pega? In case of downloading the component from Pega Exchange does it comes along with the product or requires any separate licence?

Thanks,

Henry.

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Posted: 6 years ago
Posted: 10 Sep 2018 1:37 EDT
Henry Christopher Andrew (Henry Christopher)
RBS

RBS
IN

Hi,

Can you please clarify on the below queries?

1. The cost for the IVA licence or the source where can I check the cost that is required to use Alexa channel.

2. AI features comes as a separate framework or is part of the product.

Thanks in advance.

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