Question
Cognizant Technologies Ltd
IN
Last activity: 20 Nov 2018 13:52 EST
Pega Intelligent Virtual Assistant for Email - Issue with Case creation-Email Template-Attachment. # Helpme
Hi Team,
I am trying some PoC on Peg Intelligent Virtual Assistant. For this purpose, I have gone through these pages and set up as required:
https://www1.pega.com/products/pega-platform/intelligent-virtual-assistant/email
Situation: When I send email to the email address setup in Email handling section, it just creates a case and sends some default message from some out of the box feature in Pega, but not the one which I have set up. what could have gone wrong.
Can someone shed light what could have gone wrong? Any help in this regard would be highly appreciated.
Pegasystems Inc.
US
I tested this on my system and see the email response sent back is configured in the email service method rule. To get there, I opened the Email Listener rule and then opened the Service Method rule. The Response tab has the messages configured. Did you try updating the response messages here?