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Question

 Vikas Agrawal (Vikas_Agrawal) Ford Motor Pvt Ltd. Technical Lead
Ford Motor Pvt Ltd.
IN
Vikas_Agrawal Member since 2018 54 posts
Ford Motor Pvt Ltd.
Posted: Nov 4, 2020
Last activity: Mar 24, 2021
Posted: 4 Nov 2020 23:54 EST
Last activity: 24 Mar 2021 6:00 EDT
Closed

Webex Teams Integration with Pega IVA

We are trying to integrate Pega IVA with Webex Teams. We have following questions:

  1. Why Webex Teams sends more than 1 request for single message to Pega? All these 8 or 9 requests have different requestor operators in Pega. Due to that we can’t trace any of the request from end to end.
  2. We want to customize the response format for menu responses from Pega to Webex Teams. As of now its more of text in menus. Can’t be display it like button in Pega WebChat ? (Can be seen in Attached screenshots)
***Edited by Moderator Marissa to update Platform Capability tags****
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Pega Intelligent Virtual Assistant Data Integration Conversational Channels

  • Md Kousik Mugesh D Gaurav Kushwah
Posted: 3 years ago
Posted: 24 Mar 2021 3:04 EDT
Gaurav Kushwah (kushg) PEGA Principal Applications Engineer
Pegasystems Inc.
IN

Hi @Vikas_Agrawal,

 

Can you share the approach that you used to achieve the integration between Pega IVA and Webex teams. We are also working on the same kind of requirement and facing some challenges to achieve this.

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