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Question

 Sriraman Venkatasubramanian (vsrirama)
Ford Motor Company

Ford Motor Company
IN
vsrirama Member since 2018 7 posts
Ford Motor Company
Posted: Mar 3, 2020
Last activity: May 26, 2021
Posted: 3 Mar 2020 5:52 EST
Last activity: 26 May 2021 8:58 EDT
Closed

How to disable previous menu items in the converation in IVA webchat?

We have created a webchat channel using Pega IVA. Where we are providing some menu items. So as conversation goes on. We want to disable the menu items, from which user has already selected an option. How can we achieve it?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Intelligent Virtual Assistant
Conversational Channels

Posted: 4 years ago
Posted: 22 May 2020 3:46 EDT
Wojciech Gawel (gawew) Manager, Software Engineering, Customer Service Digital
Pegasystems Inc.
PL

Hi,

From platform point of view, the only way is to use quick replies instead of buttons. If user click quick reply, other options disappear and it is not possible to click something else. In the case context, menu is always displayed as quick replies but outside the case context (in response) as buttons. In 8.5 will be possible to select menu items in response as quick replies too.

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