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Question

 Sriraman Venkatasubramanian (vsrirama)
Ford Motor Company

Ford Motor Company
IN
vsrirama Member since 2018 7 posts
Ford Motor Company
Posted: Mar 3, 2020
Last activity: May 26, 2021
Posted: 3 Mar 2020 6:03 EST
Last activity: 26 May 2021 8:58 EDT
Closed

How to include Video, Image carousel in webchat responses ?

We are trying to put Video, Image carousel in response in webchat channel using section. But unable to display these items in response. Can anyone help on this ?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
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Pega Intelligent Virtual Assistant
Conversational Channels

Posted: 4 years ago
Posted: 22 May 2020 7:38 EDT
Wojciech Gawel (gawew) Manager, Software Engineering, Customer Service Digital
Pegasystems Inc.
PL

Video files are not supported but you can create image carousel. Please add response with "Custom" type and you have to create Data Transform by setting particular properties. Use pyGenericTemplate as an example how to do it.

 

Response with "Custom" type

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