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 Vimal Soni (VimalSoni) Taxonic B.V. Senior Consultant
Taxonic B.V.
NL
VimalSoni Member since 2019 11 posts
Taxonic B.V.
Posted: Nov 30, 2018
Last activity: Jan 27, 2020
Posted: 30 Nov 2018 1:46 EST
Last activity: 27 Jan 2020 23:51 EST
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Pega webchat interface welcome response

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Hi all,

We have setup a webchat interface and configured it. Now we need bot to send a welcome response "menu type" automatically when a user opens the chatbot window.

Can someone help on how to achieve this.

Pega Customer Service Conversational Channels
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Xi Yang
Posted: 4 years ago
Posted: 30 Nov 2018 4:18 EST
Piotr Kulig (Piotr Kulig) PEGA Lead Decisioning Architect
Pegasystems Inc.
PL
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Hi, this is not possible OOTB, you need to add some custom code:
- pyPostInitializeChat extension point - you need to populate pyInteractionCase.pyHistory with new record with one single outbound message:

Unfortunatelly it could cause some UI glitches. I think we can raise and Feedback item for such scenario.

Piotr

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Posted: 3 years ago
Posted: 6 Jun 2019 3:05 EDT
Soham Chanda (Rinsler1107) Cognizant Associate
Cognizant
IN
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Can this be done in Pega 8.2 current verison as I have changed system behavior under welcome and still welcome message remains unchanged.

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Posted: 3 years ago
Updated: 3 years ago
Posted: 6 Jun 2019 4:56 EDT
Updated: 6 Jun 2019 4:57 EDT
Lochana Durgada Vijayakumar (Lochan_DV) PEGA Senior Manager, Knowledge Management
Pegasystems Inc.
IN
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Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post.
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Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post. Be sure to describe your complete use case in your post.
We have also sent you a private message opening up a communication channel in case you have any further questions.
Thanks,

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Accepted Solution

Posted: 3 years ago
Posted: 27 Jan 2020 23:51 EST
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN
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Hi,

Glad to hear @Rinsler1107 was able to solve the issue. 

They shared the following solution- "You have to change default Welcome message under your chat bots preset commands. I overlooked it no need to modify pyPostInitializeChat Activity. That should do the trick."

Thanks.

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