The Web Chatbot is built on top of the entire Multi-Channel Processing architecture and can not be backported. For 7.31, the CS application built a version of Web Chatbot outside of the MCP architecture. Once the support came OOTB in the Pega Platform, it's all been removed from the CS application. If you plan on upgrading to 7.4 or 8.1, I would not suggest using the 7.31 of Web Chatbot, as you will have to rebuild your channels and cases when you upgrade.
Posted: 3 years ago
Posted: 14 Sep 2018 2:39 EDT
Raveendra Mothukuri (Raveendra)