Adding cases for the WebChat channel
Dear All,
have any one tried "Adding cases for the WebChat channel" ,it is not working for me, I don't see any error in Tracer and Log files but in preview console i see "The chatbot is experiencing problems. If the issue is related to your current case, you can withdraw it by typing cancel." .. any suggestion please.
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
CollabPartnerz
IN
Please find the below link it will help you
Pegasystems Inc.
IN
Hi,
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Pegasystems Inc.
IN
it is working fine in Pega 8.1 without any issue , which version you are trying and what is written in log , have you traced the error ?
Rabobank
SE
No Error in the tracer.
2019-01-31 07:46:18,739 [se-nio2-9443-exec-37] [TABTHREAD0] [ ] [imAutomated:01.01.01] (learNLPCache._baseclass.Action) INFO infosys1.pegalabs.io| Proprietary information hidden sarath - Clearing cache called for:Taxonomy 2019-01-31 07:54:24,933 [se-nio2-9443-exec-71] [TABTHREAD1] [ ] [imAutomated:01.01.01] (pages.DeclarativePageUtilsImpl) WARN infosys1.pegalabs.io| Proprietary information hidden sarath - Required parameter'TAName' for data page 'D_pyEntityClassMapping' cannot be blank. 2019-01-31 07:54:24,933 [se-nio2-9443-exec-71] [TABTHREAD1] [ ] [imAutomated:01.01.01] (pages.DeclarativePageUtilsImpl) WARN infosys1.pegalabs.io| Proprietary information hidden sarath - Required parameter'TAClassName' for data page 'D_pyEntityClassMapping' cannot be blank.
These are the few errors which i noticed. BTW i havent configured any Text analyzer rule
we are in pega 8.1.2
USU GmbH
DE
Hello,
seems I got the same Issue.
How did you solve it?
We are working with Pega 8.1.3.
This is what I have found in the Logs:
2019-09-10 14:40:05,976 [tp-nio-8080-exec-598] [TABTHREAD4] [ ] [usInsurance:01.01.01] (pages.DeclarativePageUtilsImpl) WARN pegadev1.xyz.grp| - Required parameter'TAName' for data page 'D_pyEntityClassMapping' cannot be blank.
2019-09-10 14:40:05,976 [tp-nio-8080-exec-598] [TABTHREAD4] [ ] [usInsurance:01.01.01] (pages.DeclarativePageUtilsImpl) WARN pegadev1.xyz.grp|- Required parameter'TAClassName' for data page 'D_pyEntityClassMapping' cannot be blank.
Pegasystems Inc.
IN
This message is 'Internal error' system response which usually means case is not configured properly. Either parallel process is not set up or flow encountered an assignment shape. When you trace, can you verify whether service case is created and what is the flow it goes in.