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Question

 abdul rahiman masood (abdulr697)
Accenture
Pega Developer
Accenture
IN
abdulr697 Member since 2021 6 posts
Accenture
Posted: Mar 31, 2023
Last activity: Mar 31, 2023
Posted: 31 Mar 2023 0:58 EDT
Last activity: 31 Mar 2023 2:27 EDT
Closed

Alexa integration

I have integrated Alexa with pega . and i am able to send data from alexa to pega and vise versa. The problem is  i need to add the Alexa interaction to Customer 360. which i am able to do. Alexa just ccreated case with intent.

@DanielVasanthJ 

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Pega Customer Service for Financial Services 8.5
Conversational Channels
Financial Services
System Architect

Posted: 1 year ago
Updated: 1 year ago
Posted: 31 Mar 2023 2:24 EDT
Updated: 31 Mar 2023 2:27 EDT
Pooja Gadige (PoojaGadige) Senior Knowledge Management Specialist, Technical Writer
Pegasystems Inc.
IN

@abdulr697

Request you to stop tagging multiple people across duplicate posts.

Please continue the conversation on I have integrated Alexa with Pega. Now when i create case from alexa it does parse the data from alexa to Pega.

I am closing this duplicate post.

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