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Question

 Steven Yorston (StevenY7)
NAG
Senior Technical Specialist
NAG
GB
StevenY7 Member since 2013 10 posts
NAG
Posted: Dec 3, 2019
Last activity: Dec 13, 2019
Posted: 3 Dec 2019 5:04 EST
Last activity: 13 Dec 2019 2:55 EST
Closed

Enabling subject analysis of content during email triage

Hi,

Can someone tell me how to enable Subject analysis of an email using an Email Channel Interface? Rather than just the email content?

Article below mentions there is a Enable subject analysis check box within the Configuration tab but i'm not seeing anything.

https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#mcp/tasks/mcp-enabling-analysis-subject-field-email-triage-tsk.htm

FYI i'm using version 7.4

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Posted: 4 years ago
Posted: 4 Dec 2019 9:17 EST
Steven Yorston (StevenY7)
NAG
Senior Technical Specialist
NAG
GB

Thanks Carissa

Do you if subject analysis is possible in 7.4 at all?

As a workaround i've copied the pySubject into the pyBody before it is analysed by Text Analyzer but obviously would prefer if PRPC could inspect the subject on its own

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