Last activity: 29 Oct 2020 16:25 EDT
Triage case section unresponsive for certain emails
We are facing an strange issue in production where after opening the triage case, from the end user portal, for a case generated by the email bot, the screen is completely unresponsive. The user is not able to transfer the case, refresh the case, close the case or assign to himself. The browser control is working i.e refresh the browser etc. However, the case harness / section is unresponsive.
Portal - Any case worker / manager portal from where a triage case can be opened
Pega product version : 8.4 on cloud using Pega Email bot
Impact - Only affecting handful of cases created by the email bot, so the issue is not consistent for all cases
Environment - Production only