I am trying to configure an outbound e-mail account. Everything looks fine, but when I click "Test connectivity," the Sender Test window opens... and nothing happens. No failure message, no steps performed, no nothing.
Can you run Tracer from within the developer portal and then reproduce the issue. Does that show any error?
As far as your user ID / password, I'm not sure what exactly you mean. If you're not specifying one of these values, this may be the reason you see the issue. If this is the case, you may need a hotfix for this, which you would need to request via a support request. I say 'may' because I'm not certain what release this is fixed in.
Posted: 6 years ago
Posted: 29 Apr 2016 23:24 EDT
Harish Gunneri (Harish_Gunneri)
Senior Principal Engineer, Technical Support
We started having a couple other problems where things that worked fine previously started not doing anything, with no error messages. I went ahead and restarted the PRPC server, and now the e-mail connectivity test is working properly, as are the other functions that were causing problems. Go figure.