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Question

 Vamsi Thatavarthi (Vamsi.Thatavarthi) ING Bank
ING Bank
NL
Vamsi.Thatavarthi Member since 2014 40 posts
ING Bank
Posted: Aug 2, 2018
Last activity: Aug 3, 2018
Posted: 2 Aug 2018 12:15 EDT
Last activity: 3 Aug 2018 23:27 EDT
Closed

Email account -Test connection fail- Pega 6.3.1

Email account sender test connection is failing with " The server indicated that the authentication credentials for this Email Account are incorrect.
javax.mail.AuthenticationFailedException" error message. Using GMAIL SMTP details.

Here is the config

HOST: SMTP.GMAIL.COM

Port: tried 465 & 587

Use SSL: true(465) & false(587)



Using pega 6.3.1 version

Here is the error

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Email account sender test connection is failing with " The server indicated that the authentication credentials for this Email Account are incorrect.
javax.mail.AuthenticationFailedException" error message. Using GMAIL SMTP details.

Here is the config

HOST: SMTP.GMAIL.COM

Port: tried 465 & 587

Use SSL: true(465) & false(587)



Using pega 6.3.1 version

Here is the error

2018-08-02 11:48:59,045 [http-bio-8097-exec-1] [ Developer] [ CLMSProFW:01.01.01] (pega_integrationengine_default) ERROR Unexpected exception caught while trying to send an email message.
javax.mail.AuthenticationFailedException
at javax.mail.Service.connect(Service.java:319)
at javax.mail.Service.connect(Service.java:169)
at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.SendEmailMessage06_03_01(SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.java:653)
at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.invoke(SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.java:87)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:132)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:109)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:7975)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_integrationengine_default.SendEmailMessage(pega_integrationengine_default.java:149)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.step8_circum0(ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.java:1009)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.perform(ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.java:225)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3040)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:617)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:584)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:2797)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:394)
at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1043)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:765)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:328)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:720)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:240)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:277)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:222)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:383)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:271)
at sun.reflect.GeneratedMethodAccessor79.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:439)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:89)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:662)
2018-08-02 11:48:59,045 [http-bio-8097-exec-1] [ Developer] [ CLMSProFW:01.01.01] (IVITY.Data_EmailAccount.Action) ERROR - Data-EmailAccount.HCL-FW-CLMSProFW-Work: The server indicated that the authentication credentials for this Email Account are incorrect.
javax.mail.AuthenticationFailedException
at javax.mail.Service.connect(Service.java:319)
at javax.mail.Service.connect(Service.java:169)
at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.SendEmailMessage06_03_01(SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.java:653)
at com.pegarules.generated.SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.invoke(SendEmailMessage_060301_QsQ8aHDPfHDWdFzadW7ALQ.java:87)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:132)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:109)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:7975)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_integrationengine_default.SendEmailMessage(pega_integrationengine_default.java:149)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.step8_circum0(ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.java:1009)
at com.pegarules.generated.activity.ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.perform(ra_action_smtpconnectivity_a6b2c13a41272a9be48ded6b6053d785.java:225)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3040)
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:617)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:584)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:2797)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:394)
at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1043)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:765)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:328)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:720)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:312)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:240)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:277)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:222)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:383)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:271)
at sun.reflect.GeneratedMethodAccessor79.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:349)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:390)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:439)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doGet(WebStandardBoot.java:89)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:624)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1136)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:662)


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Data Integration

Posted: 6 years ago
Posted: 2 Aug 2018 19:09 EDT
Arvind Malav (malaa) Technical Manager
Pegasystems Inc.
IN

Hi Vamsi,

This could be due to enhanced gmail security.

Can you please use Yahoo and test?

As this is old PRPC version, you would have one email account running successfully, did anything change thereafter?

 

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Posted: 6 years ago
Posted: 3 Aug 2018 0:50 EDT
Vamsi Thatavarthi (Vamsi.Thatavarthi) ING Bank
ING Bank
NL

Hi Arvind,

We have installed Pega 6.3.1 recently for upgrade testing. There are no existing email accounts on this instance. I've the same Email account configured on Pega 7.3 and it is working working fine even now. I don't think it is an issue with GMAIL security as it is working in Pega73. In 7.3, I used port 587 and use ssl false.

Will test with a yahoo account and let you know.

Thanks,

Vamsi.

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Posted: 6 years ago
Posted: 3 Aug 2018 10:43 EDT
Nick Loving (NickLoving_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

If you're not already, try putting the same value into both the From and User ID fields.

If that doesn't work, can you provide a screen shot of the Email Account rule form?

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