Question
Email Account - Test Connectivity Failed after https configuration
Application server had been configured from http to https (including the installation of all SSL certificate. The below errors had been triggered while performing the test connectivity for Email Account after enabling the https (attached the log details): Status: Fail:Configuration Message:An SSL certificate that is required for this connection is not installed in the trust store. Check Application Server configuration.
Accepted Solution
Tata Consultancy Services Ltd
AU
Thank you for the prompt response
The issue had been resolved by doing the below configuration that had been highlighted in the given URL: https://community.pega.com/support/support-articles/email-account-smtp-connectivity-issue
What are the various ways we could debug whether the email reached the host system or not?
The activity status was good while performing the standalone testing from SendEmailNotification activity
Pegasystems Inc.
IN
HI,
In SSL configuration, key store and trust store are necessary for connections. If you are using any third party secured connection, you have to use there trust store file. There will be a certificate which needs to be installed in your application server.
Thanks,
PEG
IN
Please refer https://community.pega.com/support/support-articles/certpathbuilderexception-pkixcertpathbuilderimpl-email-listner
Accepted Solution
Tata Consultancy Services Ltd
AU
Thank you for the prompt response
The issue had been resolved by doing the below configuration that had been highlighted in the given URL: https://community.pega.com/support/support-articles/email-account-smtp-connectivity-issue
What are the various ways we could debug whether the email reached the host system or not?
The activity status was good while performing the standalone testing from SendEmailNotification activity
Tata Consultancy Services Ltd
AU
Hi All, Create a Dyanmic System setting named as "Email/DisableSecuritySTARTTLS" in Pega-IntSvcs ruleset which can have a true/false value and Setting it to true will solve the problem. Based on the highlighted approach, the test connectivity issue is resolved.
But is it the best practice to follow the projected approach? . What are all the other scenarios that need to be taken while enabling the Email/DisableSecuritySTARTTLS? Please advice.
