Question
Tata Consultancy Services
IN
Last activity: 6 Mar 2020 6:26 EST
email-account-receiver-connectivity-test-failing
I have configured receiver email account setting and click on Test connectivity it is getting failed with error
DEBUG: setDebug: JavaMail version 1.5.6
DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle]
DEBUG IMAPS: mail.imap.partialfetch: false
DEBUG IMAPS: mail.imap.ignorebodystructuresize: false
DEBUG IMAPS: mail.imap.statuscachetimeout: 1000
DEBUG IMAPS: mail.imap.appendbuffersize: -1
DEBUG IMAPS: mail.imap.minidletime: 10
DEBUG IMAPS: enable STARTTLS
DEBUG IMAPS: closeFoldersOnStoreFailure
DEBUG IMAPS: trying to connect to host "lmtp-mti.mail.net", port 25, isSSL true
I tried testing pega provided sample test configuration as well for the receiver section. Those as well it is getting failed with same error.
DEBUG: setDebug: JavaMail version 1.5.6
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle]
DEBUG IMAP: mail.imap.partialfetch: false
DEBUG IMAP: mail.imap.ignorebodystructuresize: false
DEBUG IMAP: mail.imap.statuscachetimeout: 1000
DEBUG IMAP: mail.imap.appendbuffersize: -1
DEBUG IMAP: mail.imap.minidletime: 10
DEBUG IMAP: enable STARTTLS
DEBUG IMAP: closeFoldersOnStoreFailure
DEBUG IMAP: trying to connect to host "sample.com", port 143, isSSL false
I have configured receiver email account setting and click on Test connectivity it is getting failed with error
DEBUG: setDebug: JavaMail version 1.5.6
DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle]
DEBUG IMAPS: mail.imap.partialfetch: false
DEBUG IMAPS: mail.imap.ignorebodystructuresize: false
DEBUG IMAPS: mail.imap.statuscachetimeout: 1000
DEBUG IMAPS: mail.imap.appendbuffersize: -1
DEBUG IMAPS: mail.imap.minidletime: 10
DEBUG IMAPS: enable STARTTLS
DEBUG IMAPS: closeFoldersOnStoreFailure
DEBUG IMAPS: trying to connect to host "lmtp-mti.mail.net", port 25, isSSL true
I tried testing pega provided sample test configuration as well for the receiver section. Those as well it is getting failed with same error.
DEBUG: setDebug: JavaMail version 1.5.6
DEBUG: getProvider() returning javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Oracle]
DEBUG IMAP: mail.imap.partialfetch: false
DEBUG IMAP: mail.imap.ignorebodystructuresize: false
DEBUG IMAP: mail.imap.statuscachetimeout: 1000
DEBUG IMAP: mail.imap.appendbuffersize: -1
DEBUG IMAP: mail.imap.minidletime: 10
DEBUG IMAP: enable STARTTLS
DEBUG IMAP: closeFoldersOnStoreFailure
DEBUG IMAP: trying to connect to host "sample.com", port 143, isSSL false
Could you please help me is there any configuration setting we have to do in Pega for receiver section.
***Edited by Moderator Marissa to update Content Type from Discussion to Question***
Pegasystems Inc.
CA
The OOTB email account wouldn't work because it contains invalid server details such as "sample.com". It is just meant to be used as a reference.
In your case, check if IMAP server details entered are correct - host lmtp-mti.mail.net and port 25. Also check if you are able to connect to the IMAP server through another email client such as Thunderbird.
Tata Consultancy Services
IN
The IMAP server details entered are correct because the same details are working for the Sender section. The issue is only with Receiver section.
Can you suggest what could be the issue?
Any configuration change we have to check or any settings we have to do in Pega application.
Pega Version: 8.1.5.