In 8.1 Email account receiver connectivity test is failing at "Obtain store object" step
In 8.1 Email account receiver connectivity test is failing at "Obtain store object" step.
In 8.1 Email account receiver connectivity test is failing at "Obtain store object" step.
Same email account config is working fine in 7.31.
Email server: outlook.office365.com, Port: 993, Protocol: IMAP, Use SSL/TLS: true
Debug Info:
DEBUG: setDebug: JavaMail version 1.5.5
DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle]
DEBUG IMAPS: mail.imap.partialfetch: false
DEBUG IMAPS: mail.imap.ignorebodystructuresize: false
DEBUG IMAPS: mail.imap.statuscachetimeout: 1000
DEBUG IMAPS: mail.imap.appendbuffersize: -1
DEBUG IMAPS: mail.imap.minidletime: 10
DEBUG IMAPS: enable STARTTLS
DEBUG IMAPS: closeFoldersOnStoreFailure
DEBUG IMAPS: trying to connect to host "outlook.office365.com", port 993, isSSL true
* OK The Microsoft Exchange IMAP4 service is ready. [QQBNADUAUABSADAANgBDAEEAMAAwADAANAAuAGUAdQByAHAAcgBkADAANgAuAHAAcgBvAGQALgBvAHUAdABsAG8AbwBrAC4AYwBvAG0A]
A0 CAPABILITY
* CAPABILITY IMAP4 IMAP4rev1 AUTH=PLAIN AUTH=XOAUTH2 SASL-IR UIDPLUS MOVE ID UNSELECT CHILDREN IDLE NAMESPACE LITERAL+
A0 OK CAPABILITY completed.
DEBUG IMAPS: AUTH: PLAIN
DEBUG IMAPS: AUTH: XOAUTH2
DEBUG IMAPS: protocolConnect login, host=outlook.office365.com, user= Proprietary information hidden, password=<non-null>
DEBUG IMAPS: AUTHENTICATE PLAIN command trace suppressed
DEBUG IMAPS: AUTHENTICATE PLAIN command result: A1 NO AUTHENTICATE failed.
Pegasystems Inc.
IN
Since you are using Gmail, have you allowed less secure apps to access your gmail? You get this option in Gmail account setting.
Also don't have two step authentication set for gmail.
Pegasystems Inc.
US
Can you please share the latest logs while performing the test connectivity for your account related email account because the logs which are shared above contains the entries related to your gmail account test connectivity. If possible please share the screen shots of your email account configuration.
Pegasystems Inc.
US
Please share what @Mahesh Midthuru has requested above.
Tech Mahindra Ltd
CA
Now I am able to connect to the email server. The only difference is that I was configuring the pega email account(I have installed pega 8.1 personal edition in my machine) using home internet connectivity (instead of using client intranet ). @NipunM37 try to do a network trace and see if your application server can communicate to the remote outlook server location. Sometime you might have to ask your network/app server admin team to configure a proxy for connectivity.