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Question

 Marcin Bazydlo (MarcinB1)
Procter & Gamble

Procter & Gamble
PL
MarcinB1 Member since 2018 1 post
Procter & Gamble
Posted: Jan 24, 2019
Last activity: Aug 20, 2020
Posted: 24 Jan 2019 9:18 EST
Last activity: 20 Aug 2020 12:42 EDT
Closed
Solved

Email Account - obtain transport object fail

Dear support,

Please help me to establish connection to SMTP to send email from PEGA application.

After I provided all details in Email Account creation and test it, I'm getting 'fail' on 'obtain transport object' step.

Can you please help me with possible cause of those

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Data Integration

Accepted Solution

Posted: 5 years ago
Posted: 31 Jan 2019 10:28 EST
Marcin Bazydlo (MarcinB1)
Procter & Gamble

Procter & Gamble
PL

Hello,

 

In the meanwhile I have solved this issue. It was property under SysAdmin\Dynamic System Settings that needed to be setup with true value

Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true

 

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Posted: 5 years ago
Posted: 24 Jan 2019 10:46 EST
Nick Loving (NickLoving_GCS)
PEGA
Senior Principal Engineer, Technical Support
Pegasystems Inc.
US

Can you provide the information available when you expand the 'Debugging information' section of the test connection?

Can you also check the logs to see if there is an error and stack trace there and provide that? 

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Accepted Solution

Posted: 5 years ago
Posted: 31 Jan 2019 10:28 EST
Marcin Bazydlo (MarcinB1)
Procter & Gamble

Procter & Gamble
PL

Hello,

 

In the meanwhile I have solved this issue. It was property under SysAdmin\Dynamic System Settings that needed to be setup with true value

Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true

 

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Posted: 5 years ago
Posted: 14 Feb 2019 16:33 EST
Yagesh Paliwal (YageshP5)
Perficient

Perficient
US

Hi Support,

    I had the same issue, so I used the above solution, the email account testing was successful but when I open email account from Configure->Integration->Email->Email Accounts, it shows connection status as failure. I am working on personal edition Pega Platform 8.1.0.

Thanks,

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Posted: 5 years ago
Posted: 22 Apr 2019 6:36 EDT
Charlie W (CharlieC3396)
Charlie

Charlie
ID

Hi im still trying about this, and still get error. 

 

can anyone help for this ? im using pega ver 8.1and already create for 

SysAdmin\Dynamic System Settings that needed to be setup with true value

Pega-IntSvcs | Email/DisableSecuritySTARTTLS | true

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Posted: 5 years ago
Posted: 22 Apr 2019 9:11 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US
Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query.
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Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post.
 
We have also sent you a private message opening up a communication channel in case you have any further questions.
 
Thanks,

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Posted: 5 years ago
Posted: 19 Sep 2019 2:00 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi @RESHMI406 -

Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write Post button here. Once created, please reply here with the URL of the new post.

You may also refer this discussion link as a reference in the new thread.

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Posted: 4 years ago
Updated: 4 years ago
Posted: 20 Aug 2020 12:40 EDT
Updated: 20 Aug 2020 12:42 EDT
Sushilkumar Bomane (SushilkumarB)
LTIMindtree
Sushilkumar Bomane
LTIMindtree
IN

Hi Rashmi,

 

In Sender's connection you can change port no for SMTP host.

If you are using gmail, then you can use "465" as a port no. and then check your connectivity.

Thanks, 

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