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Question

 Milind Ganbawale (MilindG6736)
Syntel Inc

Syntel Inc
US
MilindG6736 Member since 2018 4 posts
Syntel Inc
Posted: Jul 17, 2019
Last activity: Jun 26, 2021
Posted: 17 Jul 2019 9:10 EDT
Last activity: 26 Jun 2021 9:45 EDT
Closed

In 8.2.1 Email account receiver connectivity test is failing at "Obtain store object" step.

We are getting Test connectivity fail status at "Obtain store object" step

Please find the Debug Status below

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We are getting Test connectivity fail status at "Obtain store object" step

Please find the Debug Status below

Establish session for email server
Success
Obtain store object
Fail
Connect to email server
Not attempted
Disconnect
Not attempted
Receiver Test

DEBUG: setDebug: JavaMail version 1.5.5
DEBUG: getProvider() returning javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Oracle]
DEBUG IMAPS: mail.imap.partialfetch: false
DEBUG IMAPS: mail.imap.ignorebodystructuresize: false
DEBUG IMAPS: mail.imap.statuscachetimeout: 1000
DEBUG IMAPS: mail.imap.appendbuffersize: -1
DEBUG IMAPS: mail.imap.minidletime: 10
DEBUG IMAPS: closeFoldersOnStoreFailure
DEBUG IMAPS: trying to connect to host " Proprietary information hidden", port 25, isSSL true

***Edited by Moderator: Lochan to update platform capability tags***


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Pega Platform
Data Integration
System Administration

Posted: 5 years ago
Posted: 13 Nov 2019 0:08 EST
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi,

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Posted: 3 years ago
Posted: 26 Jun 2021 9:45 EDT
sivakumar mallimoggala (MS91781)
Cognizant Technologies Services
sivakumar mallimoggala
Cognizant Technologies Services
IN

@RAVI_SHARMA

 

Issue was resolved by creating the below DSS in Pega-IntSvcs. Please let me know if you still face the issue. Thank you.

 

Email Creation

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Posted: 4 years ago
Posted: 23 Aug 2020 6:22 EDT
Prakhar Aggarwal (Prakhar_GCS)
PEGA
Senior Principal Technical Support Engineer
Pegasystems Inc.
GB

Hi All,

Try with below DSS. Restart the server as well.

Owning Ruleset : Pega-IntSvcs

Setting Purpose : Email/DisableSecuritySTARTTLS

Value : true

If this doesn't resolve your issue, enable below logger and check pega rules logs to find the details about failure.

Rule_Obj_Activity.pySMTPConnectivity.Embed_ISInfrastructureValidate.Action Rule_Obj_Activity.SMTPConnectivity.Data_EmailAccount.Action com.pega.platform.integrationengine.client.email.internal.PegaEmailClientImpl com.pega.platform.integrationcore.client.email.internal.javamail.JavaEmailClient Rule_Obj_Activity.POP3orIMAPConnectivity.Data_EmailAccount.Action

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